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Frequently Asked Questions

About Products.

Q1. What are Vape Coils?
Vape coils are heating elements inside your vape tank that turn e-liquid into vapour. They need replacing regularly for optimal performance.
Q2. When should I change my coil?
Change your coil every 1-2 weeks, or when you notice a burnt taste, reduced vapour, or gurgling. Nextgen Vapes UK stocks quality replacement coils.
Q3. Why is my coil burning?

Common causes: chain vaping, low e-liquid, high wattage, or a sweet e-liquid gunking up the coil. Prime new coils properly to avoid dry burns.

Q4. What is E-Liquid and what is in it?

E-liquid (vape juice) contains PG (propylene glycol), VG (vegetable glycerin), flavourings, and optionally nicotine. Nextgen Vapes UK offers a wide range.

Q5. Do you sell beginner vape devices?

E-liquid (vape juice) contains PG (propylene glycol), VG (vegetable glycerin), flavourings, and optionally nicotine. Nextgen Vapes UK offers a wide range.

Q6. What strength of E-Liquid should I use?

Heavy smoker: 12mg-18mg
Light smoker: 6mg-12mg
Pod systems: 10mg-20mg (nic salts)
Low nicotine: 0mg-3mg

Q7. Why are nic shots 18mg?

Nic shots are 18mg (1.8%) to allow dilution in shortfill bottles (usually 50ml or 100ml) to achieve your desired strength (e.g., 3mg or 6mg).

Q8. Shortfill E-Liquid Mixing Guide

Buy a shortfill (0mg) and add 1-2 nic shots (18mg) to reach 3mg or 6mg strength. Shake well before use.

Q9. Vape Battery Safety

Use the correct charger.
Avoid overcharging.
Store in a cool, dry place.
Check for damage regularly.

About Order & Shippment.

Q1. How do I place an order?
You can order online at Nextgen Vapes UK by browsing our products, adding them to your cart, and checking out securely. We accept multiple payment methods.
Q2. What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment options for a hassle-free checkout.
Q3. Can I modify or cancel my order after placing it?
If you need to change or cancel your order, contact our customer support ASAP—we’ll try to help before dispatch.
Q4. Do you offer discounts or loyalty rewards?
Yes! Check our website for promotions, bundle deals, and a loyalty program for regular customers.
Q5. What are your shipping options?
We offer Royal Mail & courier services with Standard (2-3 days) and Express (next day) delivery options.
Q6. How long does delivery take?

UK Mainland: 1-3 working days (Express: next day).
Highlands/Islands: May take slightly longer.

Q7. Do you ship internationally?
Currently, we only ship within the UK. Check our website for any future updates.
Q8. How can I track my order?
Once dispatched, you’ll receive a tracking number via email to monitor your package. For any order or shipping queries, contact Nextgen Vapes UK’s customer support—we’re happy to help! 🚚💨

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