Terms & Conditions
YOU MUST BE OVER THE LEGAL AGE OF 18 TO PURCHASE GOODS FROM NEXTGENVAPES.CO.UK. AGE VERIFICATION IS REQUIRED BEFORE ORDER FULFILMENT.
1. These Terms
1.1 Scope
These terms apply to consumer sales of products via nextgenvapes.co.uk.
1.2 Acceptance
By placing an order, you agree to these terms. Contact us at info@nextgenvapes.co.uk with any questions.
2. Contact Information
2.1 Company Details
The Project of Paradise Pro Limited (Registered in United Kingdom).
Registered Office: 23 High Street Ledbury HR8 1DS, United Kingdom
Customer Support: info@nextgenvapes.co.uk | +44 7400 740517
2.2 Communications
We may contact you via email, phone, or post using the details provided in your order.
3. Eligibility
Orders are strictly for customers aged 18+.
We conduct random age verification (e.g., ID checks). Failure to comply may result in order cancellation.
4. Order Process
4.1 Contract Formation
A contract is formed when we confirm your order via email.
4.2 Order Rejection
We may reject orders due to stock issues, pricing errors, or unforeseen limitations.
4.3 Order Numbers
Your order number will be provided in the confirmation email. Quote it in all communications.
5. Product Information
Product images are illustrative; actual items may vary slightly.
Packaging may differ from website displays.
6. Order Changes & Cancellations
6.1 By You
Contact us to request changes. Additional costs or delays may apply.
6.2 By Us
We may modify products due to legal/technical requirements. You’ll be notified and may cancel if changes are unacceptable.
7. Delivery
7.1 Costs & Timelines
Delivery fees are shown at checkout.
UK orders typically dispatched within 30 working days. International delivery times vary.
7.2 Delays
We’re not liable for delays caused by external events (e.g., courier issues). You may cancel for a full refund if delays are substantial.
7.3 Failed Deliveries
If you miss delivery, follow the courier’s instructions to rearrange.
Uncollected orders may incur storage fees or be cancelled.
8. Returns & Refunds
8.1 Consumer Rights
Faulty/misdescribed items: Repair, replace, or refund.
14-day cooling-off period for returns (excludes opened/unsealed vaping products for hygiene reasons).
8.2 Return Process
Notify us within 14 days (info@nextgenvapes.co.uk).
Return items unused, in original packaging, with proof of purchase.
Refunds processed within 14 days of receipt.
8.3 Non-Returnable Items
E-liquids (perishable).
Opened/unsealed devices (hygiene reasons).
9. Pricing & Payment
Prices include VAT. Payment is taken at checkout.
Late payments may incur 4% annual interest.
10. Liability
We’re liable for foreseeable losses caused by breaches of these terms.
Not liable for business losses (products are for personal use only).
11. Promotions
Discounts/bundles are subject to availability and may be withdrawn.
Free items (e.g., e-liquids with kits) are non-refundable.
12. Legal
Governed by English law. Disputes resolved in UK courts.
No resale without written consent.
Last Updated: 2025
Contact: info@nextgenvapes.co.uk